Guide
Suppression list and deliverability
The Suppression List holds addresses that should never be emailed (unsubscribes, bounces, do-not-contact). Contacts on it are skipped by every campaign. Superadmins can also add do-not-contact rules by exact email, by company name, or by domain. A domain rule like "abc.com" blocks that whole domain; a rule starting with a dot, like ".gov.sg", blocks that domain and every subdomain (moe.gov.sg, iras.gov.sg, and so on), and applies to future contacts too. Keeping a clean list, warming up mailboxes, and stopping on replies all protect your sender reputation and deliverability.
Inside the app, click the help button in the bottom corner to ask the assistant or leave a message for our team.