Terms of Service

These Terms of Service ("Terms") are a binding agreement between you (or the organisation you represent) and HuntSales ("HuntSales", "we", "our", "us"). By creating an account, clicking "I agree", or accessing any part of the service, you confirm that you have read these Terms, you have authority to bind your organisation, and you agree to be bound by them. If you do not agree, do not use HuntSales.

Our Privacy Policy is incorporated into these Terms by reference.

HuntSales is a B2B sales-outreach platform that lets your organisation discover prospects, run cold-email campaigns, manage a sales pipeline, and analyse engagement. The core features include:

• People Search - run live B2B contact searches and look up work emails. Searches and lookups consume People Search credits, and contacts you add remain in your CRM permanently.
• Campaign engine - sequenced email sending via your connected mailbox (Gmail, Outlook or SMTP), with reply detection, A/B testing, and warmup.
• Pipeline + workflow tools - contact management, tasks, deals, and automation.

We continuously improve the service and may add, change, or remove features. We will not materially reduce features paid customers rely on without at least 30 days' notice.

You must be at least 18 years old, with the authority to bind your organisation, and using HuntSales for legitimate B2B sales purposes. You are responsible for keeping your login credentials secure and for all activity under your account.

HuntSales serves organisations registered in Singapore, which we identify by their Unique Entity Number (UEN), and organisations registered in other countries, which we identify by their company registration number. When you set up your workspace you must tell us where your organisation is registered and give its UEN or company registration number. You may sign up with a work email address or a personal one (such as Gmail or Outlook.com), but not a disposable or forwarding address. The details you give us must be accurate and complete, and you must keep them up to date.

A workspace set up with a personal email address is unverified until its organisation is verified, in any one of three ways: a paid plan once its first invoice is paid and not disputed or refunded, a confirmed email address at the organisation's own domain, or our approval of a business registration document you upload. Until then People Search, adding contacts from the shared database, adding teammates, API keys and MCP are not available, and the workspace sends at most 20 emails a day in all, campaign and one-off, without open or click tracking. If the organisation cannot be confirmed from our copy of the company register, or is registered outside Singapore, the workspace opens only once a confirmed company email or a document we approve confirms it, and sends nothing until then; a paid plan does not open it. The UEN or registration number of an unverified workspace does not reserve that organisation: a verified workspace for the same organisation takes precedence, and we decide any dispute about who an organisation's workspace belongs to.

We may verify the details you give us, and we may ask for documents that show your organisation's registration or your authority to act for it. We may refuse to create an account, or suspend an account, if its registration details are inaccurate or incomplete, or if we cannot verify them.

Features that rely on Singapore public data, such as signals drawn from the Singapore company registry and information on Singapore grants, are specific to Singapore. They cover Singapore entities and Singapore schemes only, wherever your organisation is registered.

One organisation may invite multiple team members under the same subscription. Paid plans have no seat cap: every user is a billed seat. Each team member must agree to these Terms.

You agree not to use HuntSales to:

• Send spam, or bulk email that breaks anti-spam law where your recipients are, including CAN-SPAM (US), CASL (Canada), GDPR (EU) and PDPA (Singapore), or any equivalent local law. Business outreach to people who have not contacted you is allowed only where the law allows it, and every message must say who you are, include a working unsubscribe, and stop when someone opts out.
• Send content that is illegal, defamatory, harassing, deceptive, or that infringes any third party's rights.
• Send phishing, malware, fraudulent investment schemes, adult content, gambling promotions, or anything our deliverability team identifies as high-risk.
• Scrape, reverse-engineer, decompile, or attempt to extract the shared contact data described in Section 7 or our product source other than through the documented UI and API.
• Resell, sublicense, or share HuntSales access with parties who are not part of your organisation.
• Mass-export the shared contact data described in Section 7, or any portion of it, for resale, redistribution, or aggregation into a third-party product.
• Impersonate any person or organisation, or misrepresent your affiliation with any person or organisation.
• Bypass rate limits, plan limits, or any technical restriction.

You are responsible for the content of every email you send, including obtaining recipient consent where the law requires it and including a working unsubscribe mechanism (we auto-inject one but you remain responsible for compliance). We reserve the right to suspend or terminate any account we reasonably believe is in breach.

HuntSales offers a free tier and paid plans (Scout, Hunter, Apex, and any future tiers we add). Plan features and prices are shown under Settings, Billing inside the app and on our marketing pages.

• Billing cycle: monthly or yearly, charged in advance, processed by Stripe.
• Currency: Singapore Dollars (SGD). No GST is charged, because HuntSales is not GST-registered.
• Auto-renewal: subscriptions auto-renew unless cancelled at least 24 hours before the renewal date. Cancel anytime from Settings, Billing inside the app.
• Refunds: we do not offer refunds for partial billing periods or unused credits. If you cancel mid-cycle you retain access until period end.
• Failed payments: if a payment fails, our payment processor retries it automatically, and your monthly credit allowance is not renewed while a payment is outstanding. We may suspend the account if the payment remains unpaid; you can restore it by updating the payment method.
• Promotional discounts (e.g. launch pricing): we honour the discount for the duration we advertise. Discounts may end at our discretion, with notice. Existing customers locked-in at a discounted price keep that price for as long as the subscription remains active.

Some HuntSales actions consume credits. There are two separate monthly credit pools - People Search credits and AI credits - and a balance in one pool cannot be used for the other. Credits are non-refundable and non-transferable between organisations.

• People Search consumes People Search credits at the published per-page rate. Collecting a contact off the results grid consumes People Search credits at the published per-action rate.
• Contact lookups (collecting a person from People Search results and finding their work email) consume People Search credits at the published per-action rate.
• AI actions (the Copilot, the AI email writer, and AI search parsing) consume AI credits from the separate AI credit pool at the published per-action rate.
• Plan allowance: each paid plan includes a monthly credit allowance. Unused plan credits do not roll over.
• Top-up packs: both People Search credits and AI credits can be purchased separately as top-up packs. Top-up credits stack on top of your monthly plan credits and do not expire as long as your account is active.
• Free tier: Free-plan accounts cannot purchase top-up packs and cannot run People Search or contact lookups beyond their monthly credit allowance.
• Adding shared contacts: adding a contact from the shared contact data described in Section 7 to your CRM consumes People Search credits (2 credits per contact added with an email address, inclusive of a deliverability check on that address; a contact added without an email address consumes none). Contacts you have added stay in your CRM if you downgrade.

Credit costs per action are subject to change with at least 30 days' notice. We do not retroactively re-charge for actions already taken.

HuntSales keeps a shared database of business contact details. It is built from public business records, licensed business data, and the contacts customers find through HuntSales search.

What goes in. When anyone in your organisation finds a person through HuntSales search (People Search, Add all and Account Map), that person's business contact details, including any work email we find for them, go into the shared database. Other customers can then find those details and add them to their own CRM at the usual price. This applies to contacts found from 8 October 2026.

What never goes in. Contacts you upload, import or enter yourself never go in, and neither do the details of people who contacted your organisation (for example through a form on your website or by email). Your contact lists, campaign content, sent-email logs and engagement analytics never go in either, and are never visible to other customers. The shared database holds business contact and profile details only, such as name, work email, job title, company, location and LinkedIn URL.

You agree that we may keep the contact details your organisation finds in the shared database and make them available to other customers, including after your account closes. Anyone can ask us to remove their details by emailing hello@huntsales.io (see our Privacy Policy).

Subject to Section 7 (shared business contact data), your account data, contact lists, campaigns, templates, and analytics ("Customer Data") remain your property. HuntSales accesses Customer Data only as needed to provide the service, prevent abuse, and comply with legal obligations.

You can export your Customer Data at any time from the in-app export tools or by emailing hello@huntsales.io. On account closure we delete Customer Data within 90 days, subject to backup retention and any legally required hold.

You grant us a limited licence to use Customer Data solely to provide and improve the service to you. Aggregated and de-identified statistics (e.g. benchmark reply rates by industry) may be published in a form that cannot identify any individual or organisation.

When you connect a Gmail, Microsoft 365, or SMTP mailbox to HuntSales, your campaign emails and the one-off emails you send from a contact record are sent through that mailbox's provider. Email is sent only through a connected mailbox: without one, campaigns and one-off emails are not sent. The relevant provider's terms and sending limits apply to your activity through them.

You are responsible for keeping the connected mailbox in good standing with its provider and for any consequences (e.g. account suspension by the provider) of your activity through it.

Cold-email deliverability depends on factors outside our control (your domain reputation, your sending volume, recipient engagement, provider algorithms). We provide warmup, throttling, suppression, and best-practice guidance, but we do not guarantee inbox placement, open rate, or reply rate.

We monitor sending patterns for abuse and may pause or rate-limit campaigns we believe pose risk to our sender reputation or violate anti-spam law.

HuntSales, the HuntSales brand, logo, software, designs, templates, and documentation are owned by HuntSales or our licensors. These Terms grant you a non-exclusive, non-transferable licence to use the service while your subscription is active. No ownership transfers to you.

Feedback you provide may be used by us freely without obligation.

The service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation.

We do not warrant that any contact data provided through the service, including People Search results and the shared contact data described in Section 7, is current, accurate, or suitable for your purpose. Contact data reflects what was last captured and business contacts change over time; you are responsible for verifying suitability before outreach.

To the maximum extent permitted by law, in no event will HuntSales, its directors, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or reputational harm, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms or the service is capped at the greater of: (a) the fees you paid us in the 12 months preceding the event giving rise to the claim, or (b) S$100.

You agree to indemnify and hold harmless HuntSales, its officers, employees, and affiliates from any claim, damage, liability, or expense (including reasonable legal fees) arising from:

• Your breach of these Terms or any applicable law.
• Your campaign content or any email you send through the service.
• Your misuse of contact data obtained via the service.
• Any third-party claim related to your use of the service.

We may suspend or terminate your account immediately if you breach these Terms in a material way (including any breach of Section 4 Acceptable Use). For non-material breaches we will give you a reasonable opportunity to cure.

You may close your account at any time from Settings, Billing inside the app. On closure, your subscription ends at the next renewal date and access continues until then.

We may update these Terms from time to time. For material changes we will notify customers by email and update the "Last updated" date above. Continued use of the service after the change becomes effective constitutes acceptance.

These Terms are governed by the laws of Singapore. Any dispute arising under or in connection with these Terms is subject to the exclusive jurisdiction of the courts of Singapore, except that we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property.

• Entire agreement: these Terms (with the Privacy Policy) are the entire agreement between you and us, superseding any prior agreements.
• Severability: if any provision is unenforceable, the rest remains in effect.
• No waiver: our failure to enforce any right is not a waiver of that right.
• Assignment: you may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger or sale.
• Force majeure: neither party is liable for failure caused by events beyond reasonable control.

Questions or notices under these Terms: hello@huntsales.io.

Disclaimer: this Terms of Service is a starting template tailored to the HuntSales product. It is not legal advice. We recommend having a qualified Singapore lawyer review and finalise it before you rely on it commercially.