Guide
Edit Requests: approve suggested contact changes
A contact's email address and Office Number are protected: only a superadmin edits them directly. Any other member who works the contact sees Suggest edit next to those two fields on the contact's panel. Type the new value and submit: the suggestion waits for review and the contact stays as it is until then.
Suggestions land on Edit Requests, in the Admin section of the sidebar for members with the Team Management permission, with who asked, the old value and the new one. Approve to update the contact, or reject to drop the suggestion. Superadmins also see a contact's pending suggestions on its panel. A suggested Office Number is checked again when it is approved: a mobile, or more than one number, is refused, because a mobile is saved as a Direct Number and never as an Office Number.
Inside the app, click the help button in the bottom corner to ask the assistant or leave a message for our team.