Credits: People Search vs AI

There are two separate monthly credit pools, both shown in the Usage meter at the bottom of the sidebar and on the Billing page. On Discover, the Credits pill at the top shows your People Search credits with the AI credits you can use beside it (your team's AI credits, or less when your own monthly AI budget or today's AI limit has less left), because "Build search" there spends 1 AI credit, not a People Search credit. Both belong to the whole team: People Search credits are counted per seat and pooled into one team balance, and AI credits are one pool for the whole team whatever the seat count. Admins can give members monthly budgets and daily limits; see "How credits work for teams". (1) People Search credits power contact and company lookups and email reveals. Saving a prospect to your CRM from the People Search grid, Account Map, Suggested Audiences, the Copilot or MCP spends 2 People Search credits when the prospect comes with an email address (no email, no charge), which covers the contact record plus a mailbox-level deliverability check we run and pay for, with its verdict landing on the contact shortly after the add, so you are never charged twice for the same person, and results already in your CRM are flagged before you spend on them. An email we already held that does not pass its deliverability check is not charged: the 2 credits come back. On the People Search grid, Account Map and the API, we then look the person up once more, charged 2 only if we find a new email. In your Credit history that reads as People added to contacts, then a Refund when the check does not pass, then Email looked up again, followed by a Refund if nothing new is found. Each plan also includes a monthly email reveal allowance sized to what its credits can buy: up to 12 contacts with email lookup a month on Free, and up to 125 email reveals per seat on Scout, 750 per seat on Hunter, and 3,000 per seat on Apex, counted per seat and shared by your team. Not every lookup finds an address, and a lookup that finds none costs nothing. When the first try finds nothing, a lookup for one contact tries once more a different way where there is one (by the company's name instead of its website, or with titles, qualifications and bracketed text taken out of the person's name), and it is still charged once, only if an address is found; a bulk Find contact details run does not take a second way. A company website that is really a social profile or a link page is not used to look up an email. An email found at a domain that does not match the company is still added, with a note on the contact saying so, and charged as found. Within your plan credits you will never hit it; it matters mainly when spending large top-up packs on reveals. Adding a contact off the People Search grid costs 2 credits when an email is found or comes with them, with the email lookup and its deliverability check included, and nothing when no email is found; the allowance resets on the 1st of each month, and a blocked reveal shows exactly how much is left and when it resets. Searching also uses this pool: a People Search page of up to 50 people costs up to 5 credits (0.1 per person shown), and re-viewing a page you fetched in the last 7 days is free. Searching companies in any country (All companies on Discover's Companies tab) costs the same, 0.1 per company shown, after a free count; the Singapore register is free, and so are the people counts at a company. Every search control shows its price before you press it. See "What a search costs, and what is free". Credit history on the Billing page names each charge, for example People added to contacts or People Search, and lists anything handed back, such as the unused part of a short search page, an add skipped because the person was already in your CRM, or an add that came without an email, as a Refund, apart from your monthly plan and top-up credits; see "Where did my credits go?". (2) AI credits are a separate pool that powers the AI features: the Copilot, the AI email writer, and AI search parsing. The two pools do not share a balance and each has its own reset date, shown under its own row in the Usage meter and on the Billing page: AI credits reset on the 1st of every month, and People Search credits reset monthly on your plan date (the day you signed up on Free, or your billing date on a paid plan). If you run out, you can wait for the monthly reset or upgrade your plan for a larger allowance. Two smaller actions to know: enriching a company's missing website or industry (the Match ACRA button on a company panel also runs this step) costs 1 People Search credit and is refunded when the lookup finds no match, though a match that fills nothing new is still charged, and verifying a contact's email (the Verify button next to their address) costs 0.5 People Search credits for a fresh check: a check from the last 30 days is shown free, with the date it was made, and an older one is checked again. Verifying a list and the check before a campaign send are different: once an address has a verdict they never re-verify it on a timer, only when a bounce proves the verdict wrong. A work email that arrives off the People Search results grid shows "Checking" until its included deliverability check reports back, which happens shortly after the add and costs nothing extra; it then reads Valid, Invalid, or Unknown when the check could not give a clear answer. Pressing Verify in the 30 days after that shows the verdict free. Asking the Copilot to fill in a contact's missing phone number, LinkedIn profile or job title from our shared contact database is free: it uses no credits and never finds or fills an email address.