Identifying an unknown sender in Replies

Sometimes a reply lands in your Replies inbox from an email address that is not yet a contact in your CRM. When you open that conversation, an "Identify sender" button appears in the thread header, with its 10-credit cost shown right on the button. It is available on any paid plan.

Click it and confirm, and we look up who is behind that email address and, when we find them, save them into your CRM as a new contact (with their job title and company) and link the conversation to them. You are charged 10 credits only when we successfully identify the sender; if we cannot identify them, it is completely free and you can still reply to them from the inbox as usual. The cost is always confirmed before it spends, so there is no silent charge.